Frequently Asked Questions

What is Signature Elixir?

ALMAÉ's hair oil comes in a 30 ml bottle. It complements your routine with shine and softness and helps tame frizz. Results may vary.

How do I use it?

Follow the directions and warnings on your bottle. For questions about application or ingredients, contact hola@almaeofficial.com before use.

How much does it cost?

A 30 ml bottle is $55 USD. Shipping and applicable taxes are shown before payment.

Where do you ship?

We currently ship within the United States. Available options and costs for your address appear at checkout. See our shipping policy.

Can I pick up my order?

Yes, when pickup is offered at checkout. Wait for your ready-for-pickup notification and coordinate your visit to Ismary Hair Salon.

Can I cancel an order?

Email hola@almaeofficial.com as soon as possible with your order number. Orders not yet handed to the carrier or picked up can be canceled for a full refund. After that, our returns process applies.

Do you accept returns?

You may request a return of an unopened, unused product in its original packaging within 14 calendar days of delivery or pickup. For hygiene reasons, opened or used cosmetics cannot be returned for a change of mind. This does not limit claims for damage, defects, or order errors. Read our full cancellation, return, and refund policy before sending a product back.

What if my product arrives damaged or leaking?

Contact us as soon as possible with your order number and photographs, when available. Keep the product and packaging until you receive instructions.

I'm a stylist or salon owner. Can we collaborate?

Send your salon name, city, and a brief introduction to hola@almaeofficial.com.